Selling by Mail Order

Introduction

This publication provides basic information on how to run a successful mail order business. It includes information on product selection, pricing, testing, writing effective advertisements, etc. It also provides a list of other publications and trade associations for persons interested in learning more about mail order selling.

Mail Order Successes

Almost a hundred years ago Richard Sears and Julius Rosenwald got together to build Sears, Roebuck and Company into what would eventually became a $10 billion corporation. Meanwhile Aaron Montgomery Ward started his own company, which would become a multimillion dollar operation. These three entrepreneurs became the world's first mail order millionaires.

Since that time, countless part-time and full-time entrepreneurs have been attracted to the mail order business. Many have failed. However, a surprising number of businesses have succeeded in both good times and bad. Today, you can buy everything from clothes to insurance to live lobsters from Maine, all through the mail.

What Qualities are Required?

For marketing wizards, mail order can be highly profitable. Melvin Powers, a famous mail order publisher, started with a single book. Today, he has more than 400 books in print and has sold millions of copies. Another marketing genius, Richard Thalheimer, built a multimillion dollar company, The Sharper Image, starting with a chronograph watch and an ad in Runner's World. He now sells not only by mail but also through major retail outlets across the country. Although everyone cannot expect to achieve the same level of success as these exceptional entrepreneurs, your chances for building a profitable mail order business are increased if you possess the following essential qualities: imagination, persistence, honesty, and knowledge.

• Imagination. Imagination is needed to visualize the special appeal that will compel a potential customer to buy your product. One mail order expert with imagination is Joe Cossman. In his book How I Made $1 Million in Mail Order, Cossman described how someone once brought an unsuccessful mail order product to him with an offer to sell the rights. The product consisted of earrings with little bells attached. Cossman managed to turn this mail order loser into a mail order winner simply by renaming the product "mother-in-law earrings" and selling them to newlyweds.
• Persistence. Persistence is required because success is rarely instantaneous. There are always obstacles and setbacks. Cossman struggled over a year before making his first success. While holding down a full-time job, he worked at his kitchen table, tackling false leads, problems, and failures. He did nothing but lose money. Less persistent entrepreneurs would have quit much sooner. But when he finally was successful, his first product made him $30,000 in less than one month.
• Honesty. Absolute honesty is necessary because a successful mail order business is built on trust, satisfied customers, and repeat sales. Cheat your customers even a little, and you've lost them forever. Without repeat customers, you might just as well invest your money in a dry oil well. The potential for a successful enterprise is gone.

  In addition, Federal, state, and local government agencies, as well as the Better Business Bureaus and consumer groups constantly watch advertising and are quick to take action against unsubstantiated claims or infractions of any laws.

• Knowledge. Without knowledge--the how-to's and the why's--your chances for success are small. Success stories like Ward's, Sears', and Cossmam's, are built around that individual's constant search for knowledge--knowledge that answers two critically important questions:--What works? What doesn't?

  You must continue increasing your knowledge if you are to succeed. You can increase it through both reading and experience. Experience is valuable, but it is also the most expensive way to learn. Because you can save time and money through the experiences of others, extensive reading is highly recommended. Joe Cossman says that he spends at least one full day a month at the public library.

  You can also learn from successful competitors. Make a thorough study of magazines and newspapers, and review the ads appearing there over a period of time. Note ads that run consistently month after month or several times a year. Answer ads that are particularly interesting. Careful study the catalogs, sales letters, brochures, and sales literature received. Study particularly all follow-up mailings. You should know what the competition is doing.

Product Selection

It may appear that you can sell almost anything through the mail, but this just isn't true. To develop ideas for products, you may want to study trade publications, attend product shows, contact manufacturers, and answer ads. To increase your chances of picking a winner, look for a product that is light weight; nearly unbreakable; has a broad appeal to a large, specific segment of the population; and has a large margin for profit.

This last requirement means you have to be able to buy low and sell high. You should select a product that allows you to sell it for three to four times the cost. This is a much higher margin than for goods sold by retail merchants, who usually sell at about twice their cost. But you need this margin to make a profit because of the high cost of advertising. Although you can't get this kind of mark-up with all products, you can charge even more for many products. If customers won't pay the price that you need to make a profit, find a different product to sell. However, many mail order advertisers are willing to lose money on initial sales to obtain the customer's name. They hope to more than make up for the loss by selling a satisfied customer many additional products in the future. Without the high cost of advertising, direct mail repeat sales can be made at much higher margins. Again, this is one of the reasons that honesty and efficiency in mail order operations is so important.

Pricing Structure

How you structure your offer is also important. You may have the right product and the right price but still lose simply by the way you present it.

For example, you want to sell a product called a widget at two for $1.00. You could advertise your offer just like that, or you could advertise one widget for $1.00 and a second widget free. Or you could sell one widget for $.99 and offer a second one for $.01.

All of these offers are exactly the same. However, they are perceived differently by your customers. Tests have shown that there can be a 600 percent difference in response by presenting an offer in different terms. Unfortunately, because every situation is different, no one can tell you which is the best offer without knowing the product and project intimately--and without doing extensive testing.

Forecasting Sales

Always be on the cautious side in forecasting sales. Your breakeven point (the number of units sold at which a project stops losing money and begins to make money) should be set very low at least while you are testing your probable level of response. For example, if your break-even point is five percent of the names on a mailing list up to five percent of the people can respond to your offer and you are still not making a profit. Keep your expectations reasonable. For many businesses, one quarter of one percent is an excellent response.

The same idea is true in forecasting orders from magazine advertisements. One famous advertiser is happy if he gets 1.25 times the cost of his advertisements in sales. This means that if the advertisement cost $100, he is delighted if the resulting sales amount to $125. For one publication, this means 1/10 of one percent of the readership responded. However, many advertisements don't even bring in 1/100 of one percent of their readership.

Testing--Mail Order's Secret Weapon

Successful mail order operators test almost everything. They test the results of offers...copy appeals...mailing lists...formats...prices... advertising media...and any other variable that has a direct influence on the response to an ad or mailing. Testing is a scientific approach to mail order selling. It is an effective secret weapon that permits a mail order entrepreneur to fail with four out of five products and still walk away with big profits on the fifth product.

How is it done? Spend a small amount of money for a test ad or mailing list. A complete failure tells you to drop the whole project. Marginal results tell you to experiment and rework some aspect of the project. A major success gives you the green light for a larger investment.

In this way, you can afford to lose money on several dismal failures. But when your testing indicates a clear success, you can move immediately to capitalize on what you know to be a winner. The idea is not to risk a lot of money until you are more certain of success.

Advertising

Nothing determines the success of a mail order enterprise so much as its advertising, whether it be magazine, newspaper, radio, TV, direct mail, or some other form of promotion. Writing advertising copy, preparing art, selecting media, determining price, and other factors usually require expert skills. If you decide to work with an advertising agency, select one primarily on the basis of its successful experience in producing profitable mail order advertising.

Whether you decide to use an agency or go it alone, below are some important concepts to remember.

Where to Advertise

It is important to recognize that everyone is not a good prospect for your product or service. Concentrate your efforts on the segments of the market that are more likely to buy than others. For example, if you have a new type of cooking pot, you may think everybody would be a prospect because everybody cooks. Wrong! Many individuals are not interested in cooking and do not want to try something new. Some people may think your price is too high (or too low), and some won't buy anything through the mail.

A good strategy is to advertise in the same place where similar items are advertised. This is true whether the media you are considering is a magazine or a list of names for a direct mail campaign.

When You Should Advertise

The month in which you advertise a product or service can have a great effect on the results. For general guidelines, the following is probably true:

• Although most products can be advertised all year, some usually should be advertised and sold only during certain seasons. For example, you probably should not try to sell garden hoses in December.
• Major events can affect the results of your promotion. For example, November is usually a good month for most products; however, depending on what you are selling, November sales may be better or worse in an election year. Similarly, a war, the death of an important person, or other major events will affect the results of a mail order promotion.
• Whatever your product, some months are better for sales than others. You can only find out the best months for your product by testing. Generally, as compiled from various sources, the best to worst months for mail order sales are the following:
  1. January,
  2. February,
  3. October,
  4. November
  5. March,
  6. September,
  7. August,
  8. April,
  9. December,
  10. July,
  11. May, and
  12. June.

When starting off a new product or service, advertise during the logical months, considering your product and the season of the year. Then analyze your response. If you test in a good month, the results may be much better than you can expect in an average or poor mail order sales month. In the same way, if your test ad appears in a bad month and the results are only marginal, you may get better sales in other months.

Depending on the strength of the response, you can estimate the most effective frequency for advertising. For example, if the response was strong, you may decide to advertise your product frequently. If the response was only moderate, you should probably advertise less frequently--perhaps every other month or once a quarter or only during certain peak months. Finally, if the response was profitable but weak during a good mail order month, possibly you should advertise this particular product infrequently.

What To Put In Your Advertisements

The words (or copy) in your advertisements are critical. They should not be just a casual consideration. In his book Tested Advertising Methods, John Caples described two ads that were the same size, that used the same illustrations, and that were in identical publications. Only the copy differed. One ad sold 19 ½ times as many goods as the other. This is not just the difference between failure and success; it can be the difference between failure and a small fortune.

There are many different formulas for developing copy. Initially, you should write your advertisement according to a definite copy structure. Once you know that you can write good mail order copy, you can experiment with less structured forms of communicating. The Copyright Checklist included in this pamphlet lists several important considerations. One good basic structure to begin with is described below:

• Get attention.
• Develop interest.
• Show the benefits and advantages of your product or service.
• Build up and maintain credibility.
• Deliver a call to action.

Get Attention. The most important element of your ad and copy is the headline. This is how you gain attention. Yet, many copywriters, who spend hours writing the words in the body of the ad, will spend just a few minutes on the headline. The weekly magazine Advertising Age once related that Maxwell Sackheim sold 500,000 copies of a book by changing the title, and therefore the headline, from Five Acres to Five Acres and Independence.

All good headlines have certain things in common. First, a good headline appeals to the reader's self-interest and stresses the most important benefit of the product or service. If the copywriter can arouse the curiosity of the reader or present startling news or suggest a quick and easy way that the reader might obtain an important benefit, the stopping power of the headline is enhanced.

Develop Interest The second characteristic that good headlines have in common is the use of key words that are psychologically powerful in attracting potential readers. In Confessions of an Advertising Man, David Ogilvy, says that the most important of these key words are free and new, but there are many other powerful words. Here is a list of some words psychologists have discovered to be powerful in stopping readers and getting their attention:

Develop Interest and Demonstrate Benefits. Once you have gained the reader's attention, demonstrate the benefits of buying. The benefits must override the cost of the product and the trouble involved in finding a stamp and envelope, writing a check, and mailing the order. Don't sell product descriptions. Sell benefits. A customer at a restaurant buys the taste, smell, and sizzle, not a piece of meat. It is your job to describe your product in terms of taste, smell, and sizzle.

Build Credibility. Credibility is very important in making your copy effective. Regardless of what you say about the benefits or advantages of a product, if your potential customer does not believe what you say, he or she will not place an order.

Testimonials can be very helpful, particularly if you have permission to use the name of an individual whose testimonial is on file. An alternative is to omit the name or use only initials.

Other means of achieving credibility are identifying a bank, accountant, or attorney who is willing to be a reference. Even showing a picture of the building that houses your business can add credibility, especially if it is an imposing structure.

Call to Action. A basic law of sales is that a face-to-face salesperson must ask for an order. As a salesperson selling through an advertisement, you should also call your customer to immediate action. You don't want your customers to cut out the coupon and put it away for another day. You want your customers to order immediately. Research has demonstrated that regardless of initial intent, in most instances, if your prospects don't order immediately, they don't order at all. Include incentives, such as a statement on limited quantities or a limited time offer.

What Cost?

Top quality advertising costs more, but it usually brings the best results. However, don't overspend on advertising, direct mail, and other promotions. Don't invest in full color printing when one or two colors will do the job. There is no need to use the costliest papers, elaborate art, or other extravagances to sell profitably.

Keep Good Records

A word of caution: to succeed in mail order pay close attention to details. But don't get bogged down in them. Keeping accurate records, results of ads, advertising costs, printing, postage, cost-per-order, and other figures are important to the success of the business. However, do it in the simplest, easiest, least time-consuming way possible.

Repeat Business--Key to Maximum Profits

Continuous profits come from continuous sales. As already suggested, rarely is a profitable mail order business established on a one-time sale. In a previous version of this publication, Paul Muchnik, president of Paul Muchnick Company in Los Angeles, offered the following as methods to stimulate repeat orders at minimal cost:

• Never Forget the Customer. The list of customers built up is a most valuable asset. Use it to send offers of merchandise at frequent intervals.
• Use Package Stuffers. A regular catalog or a special offer rides "free" in outgoing orders. Since postage and packing costs already are being paid to ship the merchandise, package enclosures can bring in new sales and profits.
• Offer Quantity Discounts. Get larger orders by offering savings on quantity purchases. Everyone loves a bargain. A discount or a special price, a premium for an order over a given amount, and singular incentives stimulate larger orders. Furthermore, gift certificates are often used profitably too, especially during Christmas and other holiday seasons.
• Advertise on Envelopes. If you are enclosing advertising in the envelope, consider using the envelope itself to feature one or more special offers. The additional printing cost could prove insignificant compared to the extra sales produced.

Mail order can be a profitable and interesting full or part-time business. But remember, you will probably lose money before you start making it. So don't make major investments until you have gained experience and until you have found the right product at the right price and the best means of communicating it to the most receptive market.

The Bibliography

U.S. Government Publications

The following selected titles of publications are listed under the names of issuing agencies.

Some are free; others are for sale.

Request the free publications from the issuing agency, giving the publication's title and series number (if shown).

Request many of the "for sale" publications from the U.S. Government Printing Office (GPO) as described below.

Also, check local libraries for further listings of Federal publications and reference copies of some of the titles. Many public libraries keep selected publications provided through the:

Federal Depository Library System
Superintendent of Documents
U.S. Government Printing Office
Washington, D.C. 20402

Many "for sale" publications can be ordered through GPO. For a current price list write to the above address. Give the publication's title, its series number (if shown), and the name of the issuing agency.

U.S. Small Business Administration

SBA issues several series of management and technical publications designed for owner-managers and prospective owners of small businesses. Listings of publications may be requested from:

U.S. Small Business Administration
Washington, DC 20416 or

SBA,
P.O. Box 15434,
Ft. Worth, TX 76119

Ask for SBA 115A Business Development Pamphlets and SBA 115B Business Development Booklets. The lists are free and may be used for ordering the pamphlets from SBA or the booklets from the:

Superintendent of Documents(GPO)
Library of Congress
Washington, DC 20540

Copyright Publications

A mail order operator, one who prepares materials to sell by mail, frequently needs to copyright printed materials. A list of copyright publications is available upon request from the:

Copyright Office,
Library of Congress,
Washington, DC 20450

Request a copy of "The Copyright Law of the United States of America"

Federal Trade Commission

Superintendent of Documents.
Federal Trade Commission
Washington, DC 20580

List of Publications. Free. Includes listings of publications such as trade practice rules for many industries.

U.S. Postal Service

U.S. Postal Service
Washington, DC 20260

The following booklets supply general information on post office services, rates, and various office sizes. Some of them are available in large post offices and local libraries.

International Mail.

Request price from Superintendent of Documents. Contains detailed information about postage rates, services available, prohibitions, import restrictions, and other conditions governing mail to other countries. The countries are listed alphabetically, with the specific requirements applicable to mail addressed to each of them. Sold on a subscription basis only, which includes the basic book in loose-leaf form, and changes issued as required for an indefinite period.

Directory of Post Offices.

Request price from Superintendent of Documents. List of post offices, branches, and postal stations by States, counties, and alphabetically by name.

Postal Bulletin.

Issued weekly with supplementary issues. Request price from Superintendent of Documents. Covers such topics as: changes in regulations, new developments in postal service, and handling of mail. Intended primarily for postal employees; also of value to larger direct mail advertisers and mail-order dealers.

Postal Service Manual.

Subscription basis. Basic book and changes service for an indefinite period. Contains regulations and procedures for public use; explains the services available; stipulates rates and fees; and prescribes conditions under which postal services are available to the public. From Superintendent of Documents.

National Zip Code Directory.

Request price from Superintendent of Documents. List ZIP Code for every mailing address in the United States. Arranged alphabetically by State, within each State, complete listing is given of ail post offices. Appendix after each State gives ZIP Code for each address in larger cities, and other pertinent ZIP Code data.

Internal Revenue Service

Department of the Treasury
Internal Revenue Service
Washington, DC 20220

Tax Guide for Small Business. Designed to assist business people in preparation of Federal tax returns for the calendar year. Annually in December. Request price from Superintendent of Documents or local Director of Internal Revenue.

Nongovernment Publications

Following is a list of books, directories, magazines, and trade associations that may be helpful in obtaining information about selling by mail order. Many of the books may be purchased from book stores or directly from the publishers, but most are available at local libraries. The publisher, address, and price are given for direct ordering although availability and prices are subject to change. The fact that a publisher or firm is listed in this Small Business Bibliography does not indicate that the U.S. Small Business Administration endorses any such firm.

Books

For additional listings, consult the Cumulative Book Index, Subject Guide to Books in Print, and the Publishers Trade List Annual at local libraries.

• Boardroom Reports
  500 Fifth Ave.
  New York, NY 10110
• Mail Order. 1982. Schwartz, Eugene M. $50.00
  How to get the hidden profits that exist in your business. 269 pages.
  Crain Books
  740 Rush St.
  Chicago, IL 60611
• Successful Direct Marketing Methods. 3rd ed. Stone, Bob. 1985. $29.95.
  Widely regarded as the "Bible" of direct response advertising this book reveals how successful professionals use direct mail, space broadcast, and other media to sell all kinds of products. 370 pages.
• Profitable Direct Marketing. Kobs, Jim. 1979. $24.95.
  How to start and improve any direct marketing operation.
  Includes 11 detailed case studies. 312 pages.
  Charles E. Merrill Publishing Co.
  Columbus, Ohio 43216
• Direct Marketing. Katzenstein, H. and Sachs, W. 1986. $34.95.
  An up-to-date academic textbook in direct marketing. 466 pages.
  John Wiley and Sons, Inc.
  605 Third Ave.
  New York, NY 10158
• Building a Mail Order Business. 2nd ed. Cohen, William A. 1985. $19.95.
  Step-by-step everything you need to know to be successful from start-up on, including development of a marketing plan. 565 pages.
• Direct Response Marketing, An Entrepreneurial Approach. Cohen, William A. 1984. $34.95.
  A textbook version of Building a Mail Order Business with end of chapter questions and 19 case studies. 496 pages.
• Direct Marketing Success. Gosden, F. Jr. 1985. $19.95.
  The first direct marketing book that emphasizes what works and why. 233 pages.
  Crown Publishers, Inc.
  One Park Avenue
  New York, NY 10016
• Or Your Money Back. Elcoff Albin. 1982. $14.95.
  All about mail order broadcast advertising by the guru who pioneered radio and TV techniques. 15 pages.
  Dartnell Corporation, The
  660 Ravenswood Ave.
  Chicago, IL 60640
• Direct Mail & Mail Order Handbook. 3rd ed. Richard S. $60.50.
  Comprehensive guide to every phase of mail advertising and selling. Methods used by top professionals described in detail, enabling you to adapt their ideas to your own needs to get results you seek. 1,555 pages.
  Frederick Fell Publishers, Inc.
  386 Park Avenue South
  New York, NY 10016
• The Dynamics of Making a Fortune in Mail Order. Brandell, R.J. in collaboration with Brandell, R.E. 1981. $19.95.
  A 21 chapter mail order success formula by a father-son team with actual experience. 358 pages.
  Harper and Row Publishers, Inc.
  10 East 53rd St.
  New York, NY 10022
• How You Can Make At Least $1 Million (But Probably Much More) in the Mail Order Business. Joffe, G. 1978 $24.95.
  By an entrepreneur who built two multimillion dollar catalog houses: Haverhill's and Henniker's. 370 pages.
  The Marketers Bookshelf
  402 Bethlehem Pike
  Philadelphia, PA 19118
• The Do-It-Yourself Direct Mail Handbook. Raphel, M. and Erdman, K. 1986. $19.95.
  Step-by-step how to use direct mail effectively--a complete how to do it source. 218 pages.
  McGraw-Hill Book Company
  1221 Avenue of the Americas
  New York, NY 10020
• How to Start and Operate a Mail Order Business. 3rd Ed. Simon, J. 1981. $29.95.
  This up-dated text clarifies techniques of earning maximum profits and provides mail order operators with sound guidance for improving efficiency. 536 pages.
• The Direct Marketing Handbook. Nash, Edward L. $54.95.
  Sixty chapters covering all aspects of direct marketing. 946 pages.
• Elements of Direct Marketing. Baier, M. 1983. $41.95.
  Basic textbook on direct marketing with case studies. Considered the definitive academic work. 389 pages.
• Direct Marketing: Strategy/Planning/Execution. Nash, Edward L. 1985. $32.50.
  A professional approach which emphasizes strategy development. 423 pages.
• The Direct Marketers Legal Advisor. Posh, R.J. 1983. $29.95.
  A to-the-point legal guide for direct marketing practitioners. 242 pages.
• Mail Order Magic. Holtz, Herman. $15.95.
  Techniques to expand your business by direct mail by someone who has done it. 208 pages.
  Ten Speed Press
  PO Box 7123
  Berkeley, CA 94707
• Mail Order Know-How. Hoge, Cecil C. Sr. 1982. $24.95.
  A guided tour of direct marketing by people who have sold billions. 455 pages.
• Mail Order Moonlighting. Hoge, Cecil C. Sr. 1976. $7.95.
  How to start your own business part-time. 399 pages. Soft cover.
  The Wilshire Book Co.
  12015 Sherman Road
  North Hollywood, CA 91605
• How to Get Rich in Mail Order. Powers, Melvin. 1980. $15.00.
  How one of the largest independent sellers of books became a millionaire in the mail order business and how you can too. 336 pages. Paperback.
• How to Write a Good Advertisement. Schwar, Victor O. 1962. $10.00.
  One of the best books on copyrighting. 227 pages. Paperback.
• Mail Order Made Easy. Brumbaugh, J.F. 1979. $10.00.
  The basics of mail order start-up simplified. 2,011 pages. Paperback.
  Prentice-Hall, Inc.
  Englewood Cliffs, NJ 07632
• Tested Advertising Methods. 4th ed. Caples, John. $11.95.
  1974. The copywriter's "Bible" removes advertising guess work and reveals proven selling techniques. Includes 82 pages of illustrations of result-getting headlines, ads, and direct mail. 318 pages.
• How I Made $1 Million in Mail Order. Cossman, E. Joseph. 1963. $9.95.
  Practical, step-by-step system for successful mail order promotion explained in detail by a man who started small and achieved giant-size mail order success. 239 pages.
• More Then You Ever Wanted to Know About Mail Order Advertising. Lewis, H.G. 1983. $10.95.
  How to make sure advertising campaigns work. 330 pages. Paperback.

Directories

Listed here are useful directories for locating sources of supply, services, and products. Some are available for reference at local libraries. Publishers' names and addresses are provided for direct ordering although availability and prices are subject to change.

• Mail Order USA.
  O'Callaghan, Dorothy, $7.00.
  Guide to 2000 top mail order catalogs in the United States and Canada. Every type of catalog and merchandise is listed.
  Mail Order USA
  P.O. Box 19083
  Washington, DC 20036
• Mail Order Business Directory.
  Biennially. $45.
  Lists over 5000 names, addresses, and basic facts about U.S. firms doing business by mail. Buyer's names are shown and type of merchandise sold.
  B. Klein Publications, Inc.
  P.O. Box 8503
  Corel Springs, FL 33065
• Guide to American Directories.
  10th ed. $45.
  Lists over 5000 directories available as mailing lists and provides publishers' names, cost, contents of each directory.
  Standard Rate & Data Service, Inc.
  5201 Old Orchard Road
  Skokie, IL 60076
• Direct Mail List Rates & Data.
  Semiannually. $92.
  Comprehensive listing of mailing lists arranged by subject in consumer business and farm categories.
• Consumer Magazines & Farm Publications.
  Monthly. $126.
  Listing of advertising rates, publication closing dates, other data of publications accepting advertising.

Magazines, Newsletters

Following are some of the periodicals offering marketing and management information related to various aspects of selling by mail.

• Advertising Age. Weekly. $40 a year; $1.00 a copy.
  Crain Communications,Inc.
  740 Rush St.
  Chicago, IL 60611
• Catalog Age. Bimonthly. $12 a year; $4.00 a copy.
  Catalog Age Publishing
  Box 4006
  New Canaan, CT 06840
• Direct Marketing. Monthly. $42 a year; $4.50 a copy.
  Hoke Communications, Inc.,
  224 7th Ave.,
  Garden City, NY 11530.
• Direct Marketing Letter. Monthly. $45 a year.
  Januz Marketing Communications, Inc.,
  1370 Longwood Rd.,
  Lake Forest, IL 60045.
• Mail Order Digest. Monthly. $42 a year.
  National Mail Order Association,
  5818 Venice Blvd.,
  Los Angeles, CA 90019.
• World Gift Review. Monthly. $14 a year.
  World Gift Review,
  616 9th St.,
  Union City, NJ 07087.

Trade Associations

Trade Associations are generally excellent sources of information and assistance in their specific areas. Some of the associations dealing with various phases of mail sales are listed below. Most will send descriptive literature of their services, sample publications, and membership requirements.

• Direct Marketing Association
  6 East 43d St.,
  New York, NY 10017
• Associated Third Class Mail Users
  1725 K St., N.W.,
  Washington, DC 20006
• National Mail Order Association
  5818 Venice Blvd.,
  Los Angeles, CA 90019